Return and Refund Policy
At My Lil Cuties Closet, we strive for your complete satisfaction. If for any reason you are not happy with your purchase, we’re here to help with returns and refunds under the following conditions:
Return Eligibility
- Returns must be requested within 30 days from the date you receive your order.
- Items must be unused, unwashed, and in original condition with tags still attached.
- Final Sale items, including clearance and discounted products, are non-returnable.
How to Return an Item
- Contact Us at support@mylilcutiescloset.com or 804-613-9741 to initiate the return process.
- Provide your order number and details of the item you want to return.
- After we approve your return, we’ll send you instructions on how to send the item back.
Refund Process
- Once we receive your returned item, we will process your refund to the original payment method within 5-7 business days.
- Please note, shipping costs are non-refundable, and the customer is responsible for the return shipping fees.
- If you received a damaged or incorrect item, we will cover the return shipping and issue a full refund.
Exchanges
If you prefer an exchange instead of a refund, please refer to our Exchange Policy for further details.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please:
- Check your bank account or credit card statement.
- Contact your bank or credit card company, as it may take additional time for the refund to process.
- If you still haven’t received your refund, please contact us at support@mylilcutiescloset.com.
For any questions or assistance, feel free to contact us!
📧 Email: support@mylilcutiescloset.com
📞 Phone: 804-613-9741